FAQ Second Version
What Shipping Methods Are Available?
We enjoy standing relationships with local couriers and your order is rolling from the moment you hit ENTER. Automated notifications pop up all over and we liaise with our logistics suppliers to immediately start getting your goods to you. We can both fly and ship orders internationally, by air or sea and, should you have any unique requirements as to how an order lands in your hands, we’re always happy to build that into the delivery. Typically, orders are delivered locally by courier, nationally by courier or Post Office registered, insured post or their Speed Services Courier, and internationally by nominated freight handlers who carry Gymalie products all over the world. Because we deliver goods all the time, we push for the benefits of regular custom with our carriers and pass that straight on to you, our customer, as we aim to keep shipping costs as low as possible, always, while still tying into competent, reliable service providers in this arena. Look at the various options & cost implications when placing an order and choose the delivery option that best suits you.
How Long Will it Take To Get My Package?
A local order can be delivered the following working day, assuming that (a) the item or items is/are in stock and (b) that the order is placed before noon the previous working day. National deliveries are typically wrapped up within 2 – 3 working days across the country and international orders are delivered within a week from the date of purchase.
How Do I Track My Order?
Go to the bottom of the page, click Track your Order, fill in a snippet or two and we’ll give you an update on exactly where your parcel is and when you can expect to hold it in your hands. You’ll need to have your receipt number handy, the one that came in the initial order confirmation mail.
How Do I Place an Order?
Simply go to the Shop icon in the top right-hand corner of the page and click through to the warehouse. Utilise the trolley icon on each item to amass a trolley of goods you’d like, and then go through checkout with the easy to follow instructions provided every step of the way. Voila!
How Should I to Contact if I Have Any Queries?
We like an inbox that’s buzzing 24/7 and make no bones about the fact that we seek to distinguish ourselves through the level of service and support we provide. While a business’ growth necessitates the automation of certain processes, nonetheless we are adamant that those dynamics never get in the way of a personal, honest and committed service to you. Mail, call or post onsite anytime and we’ll come back to you as soon as we receive your comms. This is our promise to you. We have a dedicated support team who iron out the nuances and occasional issues a supply chain incurs and seek always to put our customers first, no matter the time or day. We know it’s important to you.
Do I Need an Account to Place an Order?
You’ll need to register as a site user before placing an order. This not only helps keep our records up to date and relevant, it also aids us in recognising you in related communication, as well as enabling us to successfully check and recheck that we have the right goods going to the right person. Look for the My account facility in the top right or at the bottom of a page.